Issue link: http://read.uberflip.com/i/87421
sites. Librarians should also see if other department sites contain content to which the library can link. It is crucial to solicit feedback throughout the upgrade process to ensure that the design and functionality of pages are in line with the information needs and workflow habits of attorneys and staff. Seeking and incorporating user feedback in this manner not only contributes to a better end-product, it also fosters better awareness and appreciation of library resources throughout a firm. Particularly important to keep in mind is the use of library-centric terminology or concepts that might be unfamiliar to other firm staff. While librarians associate a certain treatise (e.g., Chisum on Patents) with a publisher (LexisNexis Matthew Bender), attorneys simply want to know where they can access Chisum. An Always-Evolving Plan To maintain interest and capture new users, it is beneficial to have a communication plan that might include department or practice group newsletters, email messages to specific users or groups and announcements on the firm's main intranet landing page. After the initial announcement, draft targeted messages that focus on individual or key resources. Library staff can contribute columns to monthly practice group newsletters highlighting resources of interest, such as ALM surveys, LegalMetric reports or WestlawNext. Also consider bringing attention to individual SharePoint pages if significant changes have been made or new content has been added. Following the initial rollout, there are numerous mechanisms for building upon the site and continuing to promote awareness, such as incorporating the site into orientations and training for new firm staff. At Finnegan, the library team set up a running PowerPoint slideshow in the library entry area featuring a virtual "tour" of the new SharePoint site. Take every opportunity to provide teachable moments. Library teams should make a point of including references to their website resources when 32 AALL/ILTA White Paper responding to research requests (e.g., here is our firm login to PACER, and here is where you can find this information on the library's site for future reference). Also, if possible, record brief, introductory videos highlighting popular and complex resources, such as how to run a specific search in CourtLink or how to access Westlaw Patents. Saving the Day, One Attorney at a Time Both library teams remain pleased with their portals, though there remains room for improvement. Newer versions of SharePoint possess better search algorithms that will allow easier access to information, although it remains crucial to have a straightforward user interface. At Fish & Richardson, the library team will look to create a portal requiring fewer clicks to access the content, which also means fewer individual subpages to access. They are also considering ways to respond to firm employees who have asked to create their own customized user pages that include their favorite or most commonly used resources. For instance, if an attorney always uses the Matthew Bender eLibrary, the CourtLink widget and the Westlaw eLibrary, he could drag and drop these onto his own landing page — similar to iGoogle. The library team at Finnegan is also seeking ways to make content more accessible and visible. Current initiatives include working to embed links to relevant library resources on practice group pages and department sites, and exploring how best to integrate their SharePoint page with their online catalog to maximize quick and easy access for attorneys and staff. A/I