ITIL Concepts To Improve Library and Research Services
by Greg Lambert of King & Spalding, Ryan McClead of Fulbright & Jaworski, LLP
and Lynn Oser of LKO Information Management Consulting, LLC
Greg Lambert is the Library and Records Manager at King & Spalding. Besides managing the research and records teams, he works as a liaison between many departments on issues of business development, competitive intelligence and knowledge management. Greg blogs at the award-winning 3 Geeks and a Law Blog, and he is an executive board member of AALL. Greg can be contacted at firstname.lastname@example.org.
Ryan McClead is the Knowledge Systems Administrator at Fulbright & Jaworski, LLP. He has more than nine years of experience implementing policies, procedures and tools to improve the flow of knowledge across the firm. Ryan seeks to find logical and technological solutions to problems plaguing individuals, departments and the firm at large. He can be contacted at email@example.com.
Lynn Oser is the President and Senior Library and Information Management Consultant at LKO Information Management Consulting, LLC. With more than 20 years of experience, she has focused on strategy, management, research services, process improvement and service excellence for law firm libraries. Lynn can be contacted at firstname.lastname@example.org.
AALL/ILTA White Paper