Sign & Digital Graphics

October '17

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S I G N & D I G I T A L G R A P H I C S • October 2017 • 43 can note when initial proofs and changes were sent as well as the dates when a customer may have come in to review their proof. This information is helpful to track a customer's response time so we can give them another call if they're taking too long to respond. This also goes for the sample print we do. We have slots to note when they were contacted to come in and approve the print, as well as a slot for when they actually came in and approved it. Scheduling Also on the shop form we have an area to note the installation date that we're scheduling with the customer. This is also put on our Installation Calendar online so everyone can see the calendar from their desk as soon as it's updated. Similar to a dentist office appoint- ment card we printed up Installation Reminder cards that we can write the date(s) and drop off time on. Vehicle washing instructions are also printed on the back. Since there is a gap in time, days to weeks from when the customer initially started the wrap process we like to review the wash policy and other fees when we're scheduling the install as a quick reminder. Hopefully this avoids any issues or charges. Inspection The final two points on the front of this checklist are completed by the installers so the checklist goes with other installation print outs. Before we start installing the graphics, typically during the cleaning process, we do a thorough inspection of the vehicle to be sure that there isn't any pre-existing damage that wasn't noted on the inspection sheet. We don't want to be accused of cre- ating damage or hiding damage under a wrap. Also, some damage can cause a wrap to fail. The installer takes photos, adds notations to the inspection form and we let the customer know about the damage. VISIT stando systems.com/signdg CALL 775.829.7272 Stando s signdg-magazine-3rdpg-4.625x4.875-171001_B.indd 1 8/22/17 7:49 AM BOOTH #700

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