Awards & Engraving

November '17

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16 • A&E NOVEMBER 2017 monthly winners for the entire winter season were going to receive the best awards (and most expensive). The problem was I hadn't been paid by this man since December and it was March. I had called him, but it was getting harder to get him to talk to me. When I did get a hold of him, he said, "We have always paid you, don't worry… I am good for it." I was using the other shows on the circuit to pay his bills and the profit was dissipating because of this one event on the circuit. It was because this man wanted only the best and wanted everyone on the show circuit to know it. He bought the best I had to offer, but I wasn't getting paid. It came to a head. It was snowing and the weather looked bad, but he insisted the show was going on—bring the awards on up. When I arrived, he was there. I went in the barn and there he was laughing and entertaining everyone—he said just leave the awards in the same place and we will send you a check Monday. I said, I have your awards but I need a check now. This is the last show and I haven't been paid in four months. He instantly changed his persona from friendly to exasperated. He said he'd have to send someone up to the office to get a check. I told him I could wait. I had to wait over an hour and half. He finally brought the check and I left paid, knowing that our relationship was perhaps done. If I had offered credit cards, I might have used that option and saved the account at the same time as getting paid. The interesting thing was that man never had another horse show of any kind and within a little over a year he closed the stable and put new houses on the horse barn property. An interesting side note: the man died a few years later. There were many articles about him in the paper. His main business was taken over and continued by his wife and daughter. Many years later, after I had developed my speech on "People Buy from People," the wife and daughter hired me and paid me to present that speech to their employees… I am sure that many of you have met interesting people on your journey. Hope- fully you will be as appreciative of them as I am. This journey you are on is not just a journey to build a successful business, but it is an interesting adventure you will call your life, and each of you will have many interesting people you meet. Learn to enjoy the ride; it is what will be the real success in your journey. If you have any questions, feel free to call 1-317-546-9000 or e-mail me at or write me at Stephen L. Capper A-1 Awards, Inc. 2500 North Ritter Avenue Indianapolis, IN 46218 Stephen Capper, along with his wife, Nora, and their daughters, Jami and Toni, owns and operates A-1 Awards, Inc. in Indianapolis. He has been associated with the awards and recognition industry since 1958, and has given numerous seminars since 1979. PEOPLE BUY FROM PEOPLE Sales & Marketing A&E

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