Sign & Digital Graphics

November '17

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44 • November 2017 • S I G N & D I G I T A L G R A P H I C S WRAPS DIGITAL GRAPHICS Wrap Shop Workflow Increase efficiency and profits through workflow Charity Jackson is co-owner of Visual Horizons Custom Signs based in Modesto, California. She has been in business since 1995, and has worked in the sign industry for more than 20 years. You can visit her website at www.vhsigns.com. B Y C H A R I T Y J A C K S O N Let's Talk Shop I f you find that your shop is getting phone calls from wrap customers checking the status on their job, and you have no idea what the status is and have no efficient way to check, then you need to improve the workflow in your shop. Having a clear system in place not only makes your shop more efficient, it also makes you more profitable and professional. Our shop is full service, which means that in addition to our fleet and wrap work we offer signs, banners, engraving and design work. It's important that we're able to clearly track all of our jobs from the front counter, through production and installation. The Front Counter Efficient workflow begins at the front counter. Our vehicle wrap jobs require a lot of steps to stay on track. We've cre- ated wrap checklists for our customers and our employees that make sure we've asked all the right questions and reviewed all the important information with the customer right from the beginning. Working through the checklist is a professional way to inform the customer of the steps involved in the process. We use two checklists—one informs the customer, while the other keeps our sales person on track at the counter. The checklists also move with the job through the rest of the steps in the process. Note: For more information on the checklists we use, check out my article in the October, 2017 issue of SDG magazine. The Calendar One of the most important parts of our workflow process is our folder system and the online scheduling program we use. The fold- ers are simply legal size folders that are each numbered. All paperwork, checklists, artwork thumb drives or disks and sketches are placed in the folder. The folder goes in a rack system that is divided by the stage in the workflow process that the job is at. Usually at this point it will be "Waiting for a Proof." Each section is divided by a large, labeled divider. Unless a job is on a desk being worked on or has made its way to the production organizers, it should be in one of the divided sections. Once the job is "boxed" in one of the folders, the correspond- ing folder number, customer name and a brief description is entered into our online produc- tivity software program. We use the Toodledo suite as our sys- tem. It's very inexpensive and completely customizable. Our online track- ing system and numbered folders keep our jobs organized and efficient.

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