Sign & Digital Graphics

November '17

Issue link:

Contents of this Issue


Page 51 of 88

S I G N & D I G I T A L G R A P H I C S • November 2017 • 45 Each time the job moves from one stage to the next in the workflow, the information is updated in Toodledo. So when we get that phone call from a cus- tomer checking status, we can easily look up their job online so we can tell them exactly where it is. Proof The first stage the wrap job goes into is the proofing process. The checklists, notes on the design and coverage, color choices and gathered artwork should all be in the folder. An invoice with the deposit information and customer con- tact information should also be in the folder. If the person doing the design work isn't the same person that took the job at the counter, they should have a good understanding of the job coverage and design ideas from the information already gathered. This doesn't mean the sales person and designer can't meet up to review expectations, but clear note taking keeps the job workflow efficient. Once the designer emails the wrap proof to the customer, a copy of the proof is printed out and added to the folder. On our shop checklist we also have an area to note the date when the proof was sent, and the date we received either approval or changes so we have a record of how quick our shop and the customer are get- ting back to one another. If the customer complains about the turnaround time on their project, but they didn't get back to us for five days, we can point that out to them and remind them that quicker responses will speed the process. This is helpful information to have in front of you, without having to search through emails or check with your coworkers, if the customer calls to check status. Once a proof is approved, the graphics are setup for output. On projects like this trailer, the way we setup the graphics makes a big difference in the efficiency of the install.

Articles in this issue

view archives of Sign & Digital Graphics - November '17