Ignite

November December 2017

A fresh resource for people who plan and manage meetings, events, business travel, promotions and incentive programs. Providing you with inspiration, guidance and great ideas.

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36 | Ignitemag.ca | November | December 2017 NEGOTIATE: Next, approach your main vendors, says Robertson. "Is the client giving substantial volume to a particular airline or car company? Can we negotiate a corporate rate or discount? Can we guarantee that rate includes certain things the vendor may see as ancil- lary?" With airlines, for example, Robertson and Martell both suggest reducing ancillary costs by negotiating discounted fares that include some amenities (for example, seat selection) in that price. HIRE HELP: "Any company that's spend- ing more than $100,000 a year on travel and corporate travel management entertainment should look at a travel man- agement program," says Robertson. Travel management companies can work with clients to manage vendors, spending, compliance and cost savings, he says. COMMUNICATE: Finally, to achieve maximum benefit, clearly communicate your travel poli- cies to your organization—and enforce them. CTMNews GDS FEE FREEDOM Last May, British Airways and Iberia announced they would introduce a $10 US fee on fares booked in indirect channels, including global distribution systems (GDS) and online booking tools used by travel management companies (TMCs) and their clients. But clients of American Express Global Business Travel will be exempt to the additional fee, thanks to a multi-year deal the TMC has reached with the airlines. How do CTMs encourage travel policy compliance? 93% education 77% mandate compliance 20% non-monetary incentive 17% monetary incentive Source: Managing the Modern Business Traveller from the Association of Corporate Travel Executives and American Express Global Business Travel Global Business Traveller's Top Travel Challenges: 61% Time spent in transit 48% Layover 42% Changing a flight or train reservation during trip 41% Work environment while travelling 37% Preparing expense report 33% Working away from the office 29% Changing a lodging reservation during trip 27% Meals 22% Pre-travel approval 20% Travel debrief with travel department 19% Flight/train booking experiences 15% Lodging booking experience Source: Creating a Frictionless Travel Experience – North America, Global Business Travel Association Foundation. Numbers indicate the percentage of respondents who included the challenge in their top five.

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