Customer Case Studies

© 2018 Sage Intacct, Inc. All rights reserved. www.sageintacct.com 877-437-7765 Challenges Scaling a Business with Robust ERP Pillow is a hospitality company that was recently founded to fill a big gap in the growing short- term rental industry. By using technology to make it easy for property owners to manage rentals or share their home with travelers, Pillow has already expanded to multiple cities and expects to rapidly grow its footprint in the U.S. next year. The company recognized the benefit of partnering with an outsourced accounting firm that could work with a best-in-class financial management system. According to Pillow's head of finance, Christian Eder, "As an early stage VC-backed subscription business, we needed a financial management system that could help us scale rapidly, while providing transparency and real-time insight into metrics like our operating expenses and gross margins. We found just the right solution for our needs in Sage Intacct's robust, cloud-based so ware. Our accounting partner, Unalp CPA Group, works with us to monitor key trends and implement accounting best practices that help us get the very most out of Sage Intacct." He continued, "Given our early stage, we might be able to wing it and get quick and dirty financials together on our own with basic accounting so ware, like QuickBooks, if we had to. However, we wanted to set up our business thoughtfully, so that our accounting processes would not come back and bite us later as we grew." Solutions Taking Pain Out of Accounting through Automation Unalp took over the day-to-day management of Pillow's core financial processes and advised the company on the best ways to leverage the powerful features of Sage Intacct's cloud financial so ware. They helped the company identify key add-ons from the Sage Intacct marketplace – namely Nexonia for expense management and Bill.com for invoicing – that further streamlined manual workflows so the internal team could focus on running the business. In particular, the Nexonia-Sage Intacct integration saved Pillow's office manager a full week each month that she previously spent coding credit card expenses and other costs into an Excel spreadsheet. Now, all of that cumbersome work is effortlessly completed in Nexonia and automatically synced with Sage Intacct. Company Overview Pillow is a technology-driven hospitality company for short- term rentals. Pillow takes the work out of renting a home or apartment by listing and managing it on top property rental sites including Airbnb, Homeaway, and VRBO. The platform handles guest booking, key exchange, cleaning, maintenance, and guest communication before, during, and a er each reservation. Executive Summary Results with Sage Intacct: • Shortened monthly close by up to 20 days • Saved 40 hours/month of manual expense processing • Gained visibility for more informed, timely decisions Scaling a Business with Robust ERP Pillow Homes C A S E S T U D Y

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