Data Sheets

1 Buy with Confidence Measures • Outstanding availability • Data security • Notifications • Rapid response • Product quality • Professional services quality • Billing quality • Communication excellence Outstanding Availability Our goal is to provide 24 x 7 availability of the system, and we are confident enough of our tier one data center that we offer subscription credits for availability below 99.8%. You receive a credit of 10% of your subscription fees for the month in which the outage event(s) occurred for every percentage point that Service Availability1 falls below 99.8%, up to a maximum of 50% of the applicable subscription fees for that month2. To receive a credit, you must submit D a t a s h e e t Buy with Confidence Sage Intacct's Commitment to Our Customers Sage Intacct is commi ed to your success. To demonstrate our commitment, we have established our Buy with ConfidenceSM program outlining the level of service you can expect from us. We strive to make every interaction productive. If we do not meet your expectations, we want to hear from you. Please send your feedback to confidence@sageintacct.com. a request to Sage Intacct within 15 days a er the month in which the Service Availability outage event(s) occurred. Any credit will be applied against subsequent monthly subscription fees due to Sage Intacct. In addition, the performance of our data center is backed up by a complete disaster recovery program. In the event of a catastrophic earthquake or other major disaster in San Jose, California, Sage Intacct customers will be up and running with full functionality in 24 hours out of the disaster recovery data center. Data Security Our tier one data center performs transaction log backups every 30 minutes and daily system-wide backups to tape and an offsite location. In addition, transaction backups are sent to the disaster recovery data center every 2 to 4 hours. Sage Intacct commits that no more than 4 hours of a customer's work could be lost in the case of a catastrophic event.

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