Data Sheets

3 Buy with Confidence that all prerequisites of the Project Scope Document are satisfied, we will forego payment of 10% of the applicable labor-based professional services fees. No questions asked. Your data is your data, and we will not hold it hostage if you decide to move to another solution. We will help you move if you decide that a be er solution exists for a nominal fee. Billing Quality We will deliver accurate statements of activity and charges to you on a monthly basis. If there is a billing error brought to our a ention, we will provide you a corrected statement within 3 days of the being notified of the error. Communication Excellence Product development plans: We will provide you with a rolling 6-month view of our product roadmap and an opportunity to provide input and feedback on our development plans via a quarterly web-based meeting. We will notify you promptly if we encounter delays in delivering planned product features and provide you with a revised date for delivery. New features: We will announce the availability of new features on the user home page and via the Sage Intacct Update. We will also offer a monthly webinar to provide an overview of how to utilize recently released features. Scheduled maintenance: We have published a weekly 2 hour scheduled maintenance window during non- peak, non-standard hours for system maintenance. If an extended maintenance period is required, the maintenance will be scheduled when it will have the least impact on our customers whenever possible (usually nights or weekends) not to exceed 8 hours per week. For extended maintenance periods, we will notify you 48 hours in advance via an email to your customer contact in addition to an announcement on the user home page. 1 Service availability is computed using the following definitions: System: Sage Intacct's application service, accessible over the network via web protocols, up to and including Sage Intacct's Internet connection. Network problems beyond that point, such as ISP problems, Internet backbone problems or customer network problems are excluded. Development sites such as partner.sageintacct.com and beta so ware sites that are at times made available to customers are excluded. Problems caused by so ware running on customers' computers are also excluded. System outage hours: Total time during a given month in which the System is unavailable, excluding scheduled system maintenance time. Total hours: Number of hours contained in a given month, excluding Scheduled Maintenance time. Service availability: The percentage of Total Hours during a given month in which the System was available is computed as follows: 100 * Total Hours - System Outage Hours Total Hours Calculation of Service Availability excludes system outages caused by force majeure, i.e. acts of God, war, civil unrest, acts of government, and any other circumstances beyond Sage Intacct's reasonable control. 2 AvailabilityPlus SM subscription credit has been available since August 1, 2007. The AvailabilityPlusSM program may be terminated by Sage Intacct at any time upon wri en notice. 3 A "Workaround" is a response that solves a problem or system issue by the use of alternate methods or a change in procedures in place of a program modification. Take the next Step Find out how the Sage Intacct cloud financial management solution streamlines operations and provides real-time insights, boosting productivity and growth. To learn more about how Sage Intacct can help you achieve your mission more efficiently, visit: h ps://www.sageintacct.com/nonprofit-accounting-so ware or contact us at 877.437.7765. ©2019 The Sage Group plc or its licensors. Sage, Sage logos, Sage product and service names mentioned herein are the trademarks of The Sage Group plc or its licensors. All other trademarks are the property of their respective owners. NA/WF 183498.

• Cover