White Papers

www.SPIresearch.com TABLE OF CONTENTS Introduction .................................................................................................................................... 1 Learn what PSO leaders know ..................................................................................................... 1 Make financial maturity a priority ................................................................................................ 1 Start with ERP ............................................................................................................................ 3 Increased, real-time visibility is a "must have" ........................................................................... 3 Select Solutions that Rapidly Adapt to Change ......................................................................... 3 Connect your ERP to other systems ........................................................................................... 4 Prioritize Cross-Functional Areas ............................................................................................... 4 Connect Finance (ERP) to CRM ................................................................................................ 5 Connect Finance (ERP) & PSA .................................................................................................. 6 The Cloud has changed everything ............................................................................................. 7 Conclusions & Recommendations .............................................................................................. 7 About Service Performance Insight ...................................................................................... 8 FIGURES Figure 1: Financial Maturity Matters ............................................................................................... 2 Figure 2: Financial Management is the Centerpiece of the PS Information Infrastructure ............ 3 Figure 3: Integrated Information Enables Greater Financial Visibility ............................................ 4 Figure 4: Optimize the "Quote-to-Cash" Process ........................................................................... 5 Figure 5: ERP → CRM Connection ................................................................................................ 5 Figure 6: ERP → PSA Connection ................................................................................................. 6 TABLES Table 1: Leaders Focused on Financials Outperform all Others .................................................... 2

• Cover