Service Compass
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional
service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a
strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and
project-oriented organizations to chart their course to service excellence.
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for
improvement but also provide the business value of change. We then work collaboratively with our clients to create new management
processes to transform and ignite performance. Visit www.SPIresearch.com for more information on Service Performance Insight, LLC.
© 2015 Service Performance Insight Page 8
About Service Performance Insight
R. David Hofferberth, PE, Service Performance Insight founder,
managing director and licensed professional engineer has served as an
industry analyst, market consultant and product director. He is focused
on the services economy, especially productivity and technologies that
help organizations perform at their highest capacity.
Dave's background includes application and analytical tool development
to support business decision-making processes. He has more than 30
years of domestic and international experience with firms including the
Aberdeen Group and Oracle. Contact Hofferberth at
david.hofferberth@spiresearch.com or 513-759-5443.
Jeanne Urich, Service Performance Insight managing director, is a
management consultant specializing in improvement and
transformation for project- and service-oriented organizations. She has
been a corporate officer and leader of the worldwide service
organizations of Vignette, Blue Martini and Clarify, responsible for
leading the growth of their professional services, education, account
management and alliances organizations.
Jeanne is a world-renowned thought-leader, speaker and author on all
aspects of Professional Services. Contact Urich at
jeanne.urich@spiresearch.com or 650-342-4690.
