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Conclusion: Making A Difference
Take the first step: Define the key metrics that best measure what is most important to your mission. Don't
get bogged down with tactical issues such as "Who will measure what—and when?" The subsequent
details and processes follow naturally–especially when you use a modern financial system to make it easy.
Take advantage of external resources to get up to speed quickly. You may have too few or too many
metrics, but consistent progress brings success. Balance your approach with measures that reflect the
complete picture of your organization's health and impact. Measuring and reporting outcomes will require
extra effort. But doing so brings immediate and long-term benefits to the organization as well as its
funders and constituents.
