Fleet Management News & Business Info | Commercial Carrier Journal
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commercial carrier journal | may 2018 35 technology DeliveRecon helps fleets improve delivery process E pic Ideas announced the launch of Deliv- eRecon, an all-in-one mobile app and cloud plat- form designed to help fleets optimize driver workflow at pickup-and-delivery sites. DeliveRecon is the culmination of three years of development and testing by fleet operators and driv- ers at Liquid Trucking. e Plattsmouth, Neb.-based tank carrier has been using the technology to manage detailed transportation and delivery requirements for agricultural, food grade and hazmat products throughout the United States. Epic Ideas said the new "delivery reconnaissance" mobile platform combines location-based mobile customer relationship management, automated workflow and connectivity features in a centralized driver app. Drivers tap a "Near Me" function to view nearby customer locations and site-specific instructions to complete pickups and deliveries and perform onsite services safely and efficiently. Drivers also can use the app to share their knowledge and experiences of sites by updating addresses, phone numbers and instructions by adding text, photos, videos and audio clips. "e interactive mobile app has electrified the work experience for our driv- ers and accelerated on-the-job training," said Jason Eisenman, director of hu- man resources for Liquid Trucking and co-founder of Epic Ideas. "Our newer drivers are able to hit the ground running. e app also gives us higher levels of customer service, safety, efficiency and cash flow." In January 2016, Epic Ideas began to develop a commercial enterprise version of DeliveRecon. e company partnered with Volano Solutions, an Omaha- based soware development firm and specialist in workflow design and automation. It is offering DeliveRecon to fleets through a monthly per-driver pricing model. With DeliveRecon, carriers of all sizes and operational profiles can create proprietary CRM databases for their drivers, who also can use the app to cap- ture and index proof-of-delivery documents and file incident reports. e app comes with built-in features that fleets can use to provide a single sign-on experience to drivers for internal and external third-party portals and applications such as online rewards programs from Stay Metrics. DeliveRecon is available for Apple and Android mobile devices. e cloud- based application and database are hosted in the Microso Azure cloud platform to offer maximum levels of data privacy, security and availability to commercial and private fleets. Epic Ideas said it has developed a two-way integration with TMWSuite, a transportation management soware system from TMW Systems. e integra- tion automatically exports customer locations to a fleet's DeliveRecon database in the cloud and updates approved edits from drivers to location fields within TMWSuite. – Aaron Huff Epic Ideas' DeliveRecon combines location-based mobile CRM, automated workflow and connectivity features in a centralized driver app. AT FULL STRENGTH. Keep your trucks moving and your costs down with TMW Asset Maintenance Software. Contact Us: tmwsystems.com phone: 1.800.401.6682 WIN BETTER PLANNING. BETTER CONTROL.