July '18

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32 THE SHOP JULY 2018 R ecruiting the right employee can- didates is one of the most critical responsibilities of shop managers and owners. If an organization doesn't have high-caliber personnel, it may have difficulty meeting its goals. Unfortunately, many shops don't give the process of identifying and hiring top per- formers the importance it deserves, and as a consequence get saddled with incompetent staff members who affect productivity and profitability. Making hiring decisions is seldom one of the strengths of most managers. Few practice ongoing recruiting to accumulate resumes from possible candidates when the time comes. A hiring pyramid (see illustration) is a broad base of potential employees leading up to the peak, and contained somewhere therein is the right choice. To build your own base, you need to constantly be on the lookout for good people, urging them to submit their resumes so that they are on file when you have a position that needs to be filled. This reduces the temptation to raid workers from a competing shop, because you've found candidates on your own. A CONSTANT SEARCH How and where do you find them? Look everywhere you go for people with excep- tional sales and customer service attributes. You may find that regardless of the per- ceived benefits of working for the largest employer in the area, your next hire might be building vehicles in their home garage in their spare time, or is an enthusiast with a wealth of product knowledge waiting for the opportunity to impart it to your customers. Discreetly hand them a business card when you meet them, and see if they would be interested in a position in your shop when you have an opening. Once suitable prospects are located, most managers don't ask the right questions to determine whether they have the attitude and aptitude for the job. Behavioral inter- viewing is a job interviewing technique 32 THE SHOP JULY 2018 How to Hire Smarter It just makes sense to find the right person the first time. Story and Photos by Jason R. Sakurai When encountering knowledgeable enthusiasts who could someday become quality employ- ees, discreetly slip them your business card.

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