July '18

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J U LY S P E C I A L S E C T I O N ✪ Donnetta Whitaker, Account Manager/Design, ITC Inc. M y uncle worked in the cabinet department at Sportscoach and knew the foreman in the paint shop. The foreman was looking for a person to lay tape on units, paper, back paper, and stripe. So, in 1984, I took the position to support myself and my children. Several family members had worked in the RV industry, which had a reputation of paying well, so my goal in the beginning was just survival. I wasn't in the paint shop for long because I was very particular and had a good eye, which led me into a quality control role. In that position, I worked in many areas of the plant, eventually leading me to the responsibility of end of line and final shipping review. That inspection process included exterior and the interior décor components. This exposure made me rethink my love of design and my need to work in that field. I left the industry for an opportunity where I was able to pursue that path. I returned to the RV industry a few years later with a different skill set that included sales as well as design. This is when I expe- rienced my first of many RVIA shows. I am most proud of designing a lighting series that has sold well for ITC and continues to do so. Jim Nowak, RV/Marine OEM Sales Manager, ITC Inc. I learned through a friend that ITC was growing and had an open position for an RV OEM sales representative. I felt that the com- bination of my sales experience and electrical knowledge could be better utilized in a manufacturing market with an emphasis on LED products and I could be an asset to ITC. My first trade show was the 2014 RVIA in Louisville. I was impressed with the variety and creativeness found within many of the units. Throughout the show, I was able to interact with all those involved in the design, manufacturing, and selling of the units, along with the product vendors. I found it beneficial in acquiring further industry knowledge and learning where the current trends and technologies were heading. I wanted to learn everything about the RV manufacturer's needs, so I could provide the best solution. Recently, I took on the sales manager role at ITC. This role has increased my involvement with the implementation and engi- neering of new products and options. In this role, I can be the customer's voice in the process. I am proud to have successfully gained a large amount of industry knowledge in a relatively short amount of time. I'm also excited to use this new knowledge to play an active role within my organization and the RV industry to promote advancements in technology for the added enjoyment of RV owners. 122 • RV PRO • July 2018 RV PRO: Origins

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