RV PRO

July '18

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Steve McCarville and Tom Kubik, President and Vice President, Camp-Site RV I n 1985, we started as a gas station and auto repair shop/towing business. In 1992, we decided we would add a little side business and sell a few used units for extra money. We had a small trailer as our office, which was separate from the auto repair business. It had a couple small offices and a little parts store. A few used units led to getting a load of new pop-up campers and three travel trailers. We've gradually increased our inventory of new and used units each year. Now, in 2018, we stock more than 300 units. We represent 12 different brands including motorized, truck campers, toy haulers, travel trailers, fifth wheels, and our newest line of alu- minum utility, stock, and car trailers by Feath- erlite Trailers built right here in Cresco, Iowa. Our goal when we first started was to sell a few units to generate some extra cash. Another goal was to add a camper rental fleet to let people test them out and see if camping is for them. We have accomplished this by offering 12 campers for rent. This has also led us to rent out moving trailers. We wanted to be able to expand and make it a full-time career. We knew this would take some time and patience, and it did. A full repair service shop was our main focus to cater to the customer needs. We started with just us and two other employees; now we are up to 18 employees and growing. For our first show, we went out to the KIT Manufacturing show in Boise, Idaho. It was very overwhelming for us. At that point, we were amazed by the number of units the industry had to offer. In 2001, we quit fixing cars and went strictly RVs. We remodeled and had a service bay and a large (it seemed large to us at the time) parts store. We had a couple offices and a customer service checkout. We were growing and there was a demand for a service center for campers. In 2008, we decided we had run out of room and needed to expand even more. We bought some land just outside Cresco city limits and built a new building. We have a nine-bay service center and large parts store. We thought we were crazy building during a Recession, but it has worked out well for us. As the years have gone by, our business continues to grow. We are one of the largest service centers in our area and are now adding on another eight service bays this year. We are very proud that after 25 years in business, we can say our customer service is something that has helped us get where we are today. Our customers are loyal to us because we are loyal to them and we are grateful for that. We are also proud to have some of our kids back here working for us. Tom's two daughters, Heather (financing) and Kayla (rentals and customer service) along with Steve's three sons, Ryan (sales), Kelly (service), and Kyle (parts) are all managers in the business and do a great job of running the day-to-day operation. RV PRO: Origins July 2018 • RV PRO • 133 Steve McCarville, left, and Tom Kubik

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