July '18

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14 • RV PRO • July 2018 RV PRO: Origins J U LY S P E C I A L S E C T I O N ✪ Pam Whitaker, Dealer Development Manager, Blue Ox M y sister worked in the RV industry and heard that Blue Ox was looking for a rep in the Rocky Mountain area. I interviewed and got the job. I wanted to learn as much as possible about Blue Ox products and build great relationships with our dealers. My first show was a great learning experience. About seven months in, everything just kind of clicked. Talking about our products became a lot easier and I had started to build strong relationships with my dealers. I don't have a specific accomplishment that I am proud of, but I am most proud of my overall success in the industry and in my role with Blue Ox because I was completely new to the RV industry when I started. I also love the relationships I've built with my dealers. The people in this industry are so great to work with. Jeff Jubin, Dealer Development Manager, Blue Ox I was looking for a second part-time job while still attending high school, and I informed my Diversified Career Technology teacher. She recommended stopping in at the RV dealership, since someone had called from there earlier that day looking for part-time help. While I was a PT employee, I wanted to earn as much money as possible while working my way through high school and move onto college and in the meantime look into different career paths. Later, as a full-time service tech and installer, my company kept track of productivity and comeback/ chargeback ratios for all techs. My goal was to always be in the Top 5 for productivity and to have the lowest chargeback ratio. To me, it was a big deal to be the fastest, most efficient, and most dependable tech they had out of a couple hundred techs doing the same job for the company. While I was attending college and still working at the RV deal- ership, my manager (Mike) asked me what career path I wanted to take, and I'll never forget what he told me. He said, "The RV industry is a great area to go into. It's a way of life for most people and a true untapped market." He went on to say, "As long as you are dedicated, as I know you are, you will go far and always be in demand in this industry." I am proud to have become a master RVIA certified tech and have ASE certification. I earned a degree in business and am working toward my goal of a doctorate in this field.

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