July '18

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RV PRO: Origins July 2018 • RV PRO • 17 Brianna Funk, Customer Service Manager, ICON Technologies M y family moved to Winkler, Manitoba, about midway through elementary school. John and Trish Loewen's middle daughter, Abby, was one of my first friends here; we are still best friends to this day. Moving forward closer to present day, this family connection resulted in them reaching out to me when they were wanting to fill a position for reception/customer service. At the time I had been working as a barista, so customer service was already my focus – moving to a company in the RV industry seemed like a good change of pace. Starting a new job in an industry I wasn't all that familiar with, my goal was to learn. I wanted to learn the industry, practice new forms of customer service and expand my skills in a professional environment. From there, I was able to set goals for my future accordingly. Before ICON, my experience in customer service had always been face-to-face interactions. My first sales interaction with ICON was through our online chat. I was quite nervous to take an order over the phone but having my first sale through our online chat gave me comfort and confidence for future sales. Many of our customers and dealers – even distributors – use our online chat feature daily. It is a great tool to assist our customers. I was recently promoted to customer service manager. I started in the business as the receptionist/ customer service rep. This turning point has given me the opportunity to accept more responsibility and work on a larger team. Being promoted to customer service manager at the age of 22 is a big accomplishment for me. Graduating high school, I was not sure of what career path I wanted to take. Gaining employment in this industry has allowed me to develop my skills professionally. NEW! Rotational molded tanks matched to popular OEM units

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