RV PRO

July '18

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Michael Walsh, Director of Sales – Canada / Americas RV Division, Dometic Corp. I was introduced to the RV industry by Lanny Irwin, who ran Dometic's Canadian sales operation. At the time I was managing Bosch's Lawn & Garden division and was contacted by a former colleague that knew Irwin was planning to add to his team. My only RV experience had been as a passenger in a vintage Roadtrek that my grandparents used to tour in. My goal when I came on as a sales rep was to be part of a company (and an industry) that I could get excited about and that allowed for grass-roots interaction with stakeholders. The network of RV dealers in Canada has been fantastic to work with since it rests upon the shoulders of owner-operators and parts managers who are deeply connected to their businesses. Since I didn't have a background in the industry, another obvious goal for me was to expedite my understanding of the market. This proved to be an ambitious goal as I've come to understand (and appreciate) the complex and fluid nature of the RV aftermarket landscape. Following my first sales interaction with the team at Earlton RV, one of the largest Canadian dealerships in Earlton, Ontario – I was amazed at how entrepreneurial and open to change the staff was. Over the coming months as I met with dozens more dealers I came to learn that this mindset was present at many other dealers as well. I've been very fortunate in my career to have worked with many outstanding colleagues. Judy Schutz, Director of Customer Service, Dometic Corp. I was born in Southern California and right out of high school (1987), I got a job at Kinro. I had many positions at Kinro during my years there. In 1994, I moved from Southern California to Elkhart, Ind., and went to work for Monaco Coach. I was with Monaco when it purchased Holiday Rambler. In 1997, I had a great opportunity with Atwood Mobile Products in Elkhart. During my early years at Atwood, I became a plant manager. At that time, while running a plant, I knew I was locked into my career in the RV Industry. It was during that time as plant manager where we experienced some turnover. With a solid lead- ership team, we were able to limit the turnover and change the employee outlook while adding a full-time second shift. I am proud of that accomplishment. In 2014, after Dometic purchased Atwood, I moved into the director of customer service for Dometic, and it has been a pleasure to see these two great companies come together. We did have some growing pains, but our customer service teams are the best in the industry and I am very proud to have been a part of the growth of Dometic. 18 • RV PRO • July 2018 RV PRO: Origins J U LY S P E C I A L S E C T I O N ✪

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