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July '18

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Jodi M. Latshaw, President/CEO, United States Warranty Corporation M y dad purchased a service contract company back in the early 1990s. He hired my aunt and uncle, and eventually, I wanted to be a part of it too. I sorted cashed checks in numerical order and, as I got older, I graduated to answering phones, typing letters and working in under- writing and state compliance. My dad took great pride in his work. Even as a child, my goals emu- lated his – to make United States Warranty Corporation the best com- pany it could be, not only for customers but for the employees. I am not a salesperson, but my first industry show was the RV Industry Association National Trade Show in 2013. I felt like a fish out of water; it was a completely new experience for me, as I usually spent my time in the office. All the exhibitors and attendees were very welcoming, and it ended up being a great experience. My dad fell ill in 2014 and I took over the day-to-day decision-making for USWC. He passed away in 2015 and I became pres- ident/CEO. USWC was always important to me, but since 2015 it has become my mission to make this company everything I know it can be. I am proud that USWC has made a big shift in its ideology over the past five years. Our North Star continues to be customer service, but we are now laser focused on consumer education. Ensuring the contract holders understand what they are buying, and our dealer partners understand what they are selling is business critical. Through good times and bad, I want to uphold my dad's core principles of service, integrity and trust. I am very proud of the team I have assembled to further my dad's legacy … maybe a legacy that will pass to my boys someday. Roy Mathes, VP of Business Development, Powersports Division, United States Warranty Corporation A fter a four-year career as an educator and department manager at the Powersport Institute, I decided to expand my career in the motorcycle industry and found that United States Warranty Corporation was hiring for a claims adjuster role with knowledge of powersports. Being new to the RV and extended warranty industry, I had several goals. First, I wanted to learn as much as possible about RV chassis – the engineering and diagnosing diesel engines and related components was paramount. Second, I wanted to be able to educate and provide top-notch cus- tomer service to repair facilities and our customers. And lastly, being a certified technician, educator and business owner with 10-plus years in the powersport industry, my goal was to assist United States Warranty Corporation in providing our customers the best possible product. At Daytona Bike Week 2018, I promoted our Power- sports Division. Although this show was primarily for our Powersports Division, we also had the opportunity to discuss with people who also owned toy haulers and motorized units about our services. A turning point in my career began when I was able to educate adults about the mechanical attributes in the powersport industry. This was an opportunity to not only educate them to perform routine service and maintenance, but to also show them how critical it is to provide customer service on all levels, from being a technician to a service writer and manager. In 2014, I was able to attend a class to obtain my bike show judging certification. This certification is provided by International Master Bike Builders Association. Bike shows have allowed me to interact with the respective bike builders, providing advice/ recommendations on the custom work that they have built. Some of the biggest shows that I have attended range from Ohio Bike Week in Sandusky, Ohio, to Ray Price Bike Festival in Raleigh, N.C., and the Emirates Bike Festival in Dubai. 30 • RV PRO • July 2018 RV PRO: Origins J U LY S P E C I A L S E C T I O N ✪

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