July '18

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Jeremy Klotz, VP of Operations / General Manager, Clean Seal W ith a couple of stints with Clean Seal during his early years while in school, Jeremy Klotz began a full-time career with the company in January 1998. He began learning the extruded rubber seal trade in the production area, but quickly became an asset in a supervisory capacity. By the end of his first year with Clean Seal, Klotz began overseeing a few people on the production floor. He quickly instilled trust with his employees and had a drive to always put quality first. After seeing his passion to provide the best end product, upper management moved him into a quality assurance management role where he was responsible for overseeing all production floor activities. While having those responsibilities, Clean Seal began to take a hard look at how to improve on every aspect of what it did, so Klotz began researching what steps could be taken to gain Clean Seal's ISO certification. In 2002, Clean Seal became ISO certified with the hard work of many, but with Klotz as an instrumental part of the process. Klotz was named VP of operations / general manager for Clean Seal in June 2017. He has been a true asset to the company for 20 years and will remain a huge asset into the future. His core belief system in honesty, promptness, creating relationships, and solving customer's sealing issues is what drives him daily. Klotz is a true family man who loves his family and spending time with them. From helping coach his children's sports teams to being a devoted husband, he has found a nice balance between working at Clean Seal and time with family. He attributes his successes to God. "Without God, none of this would have been possible for me to achieve." – As told to RV PRO Leslie Ashby, Customer Service Rep, PullRite A fter relocating to the Elkhart area with a great deal of customer service experience, I found myself surrounded by RV-related opportunities. I began my RV industry career only six years ago as an entry-level customer service rep and data entry clerk with PullRite. I started with little experience but a strong drive to learn PullRite's products and the industry. My goal for the first few days was to simply make it through the day. The amount of detailed information in an unfamiliar industry was overwhelming. Once comfortable with the product line, I was able to apply my 10 years of customer service experience. I quickly became proud to be a part of a customer service department with an excellent reputation. I was excited to go to my first RVIA show. While a show sounds like a lot of fun (and they are), I quickly learned that shows are also long hours and hard work. I enjoyed explaining PullRite products and it was great to put names with faces of people I have interacted with on the phone. It's an experience I would recommend for every customer service rep. in this industry. It is a wonderful feeling to answer a question or solve a problem for our customers. This was the point that I knew I wanted to do everything possible to help continue our service. I am proud I was able to come into this industry with very little knowledge and, in a few short years, greatly increase my knowledge and understanding of PullRite and the RV industry as well. While that has been very challenging, it is satisfying to know I am giving our customers a great experience. RV PRO: Origins July 2018 • RV PRO • 37

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