July '18

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Page 49 of 188

Bill Dunning, Customer Service Manager, Carefree of Colorado I always had a desire to work with my hands and create and repair things. I had previously been a deputy sheriff. I had a young family and the shift work required in law enforcement was just not working for my family. I saw an ad in the newspaper for an RV technician at Ketelsen Campers. I had been to Ketelsen's previously as a customer and remembered the customer service and facility as topnotch, so I applied and received a job offer. The very first show I worked was the first week I started at Ketelsen Campers. We were at the RV Sports Boat and Travel Show in Denver and my function was to set up and take down a Coleman folding trailer as a demonstration unit. That was the plan anyway. Every salesperson was busy writing deals and I spent the show talking to customers. It was a great show and Ketelsen's did a huge business there. The turning point for me was coming to work for Carefree of Colorado as a customer service manager. My 22 years of experi- ence before was all at the retail level in RV dealerships as a service manager and technician. The opportunity to work for a major RV awning manufacturer has been the second wind I needed. One thing I was very proud to be offered the service manager position at Ketelsen Campers. The 16 years I spent there I worked hard to improve the service department. I took the service depart- ment from 12 employees to close to 40. I oversaw the conversion from paperwork orders to electronic with the use of tablets for the technicians. I also became RVIA/RVDA certified as a service manager and served on an RVDA roundtable for establishing RV technician certification qualifications. RV PRO: Origins July 2018 • RV PRO • 45 New Carefree Premium Annexes The Most Customer-Friendly Patio Room Ever These intelligently designed Annexes are custom made for each RV to assure perfect fit. RV owners love the organized storage bag system and modular design that provide super easy set up. Triple layer design—heavy-duty mesh screens, clear plastic windows and canvas privacy screens—keep RVers comfortable in all conditions. Dealers can use Carefree Premium Annexes to differentiate RVs on the sales lot. OEMs can offer add-on living space for smaller RVs, or give larger RVs more enclosed living space. Regardless, Carefree Premium Annexes are the most cost-effective way to add covered square footage to an RV. Offering your customers a unique way to expand their RVing enjoyment…it's another smart idea from the awning specialists at Carefree. Turn toy hauler tailgates into living space! © 2018 Carefree of Colorado Visit www.carefreeofcolorado.com/annexes COC-95 PremRoom HalfPage_Vert_RVDN_03.indd 1 3/20/18 2:47 PM

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