RV PRO

July '18

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6 • RV PRO • July 2018 rv-pro.com Boom Times for Noteboom RV In a market dominated by veterans, the relative newcomers at Noteboom RV are succeeding by bringing a fresh perspective to the RV retailing space. PAGE 72 Dealer Trends: Sponsoring Community Events Dealers from across the country talk about the value of sponsoring a variety of civic events for the benefit of their local communities and to generate some goodwill with consumers. PAGE 78 Departments: Editors's Column . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Product Highlights . . . . . . . . . . . . . . . . . . . . . . 172 Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 About The Cover: This month's cover pays tribute to RV industry professionals and the companies which employ them. Go RVing 2.1 Now entering its 21st year, the marketing program has gone high-tech and "experiential" while maintaining its core mission to promote the RV lifestyle. PAGE 144 Leaving Their Mark The 2018 RV/MH Hall of Fame inductees are as notable for their industry involvement and civic engagement as they are for their career accomplishments. PAGE 150 AFTERMARKET: BUSINESS: DEALERS: Contents continued Manufacturer Reps to the Rescue Manufacturer rep firms can fill a vital role for both suppliers and dealers with services such as product training and merchandising assistance. PAGE 82 Special Product Focus: Made-in-the-U.S.A. This month's special product focus highlights products of all kinds that are still proudly made in the United States of America. PAGE 90 PRO Parts Advice: Mel Selway Columnist Mel Selway says that by documenting work processes that are repeated daily, weekly and monthly within departments, managers are able to implement best practices and provide enhanced customer service. PAGE 156 PRO Business Advice: Chuck Marzahn In the fourth of his four-part series on employee recruiting, retention and staffing, guest columnist Chuck Marzahn says that savvy employers pay workers for results – and not just for showing up. PAGE 160 How to Keep Your 'A' Players In a tight labor market, employers must take steps to avoid the loss of their top-performing employees. Steps can include providing performance feedback, allowing employee sufficient autonomy and considering pay-for-performance models. PAGE 164 Refresh: A New Look at the News Land 'N' Sea has high hopes for combined RV-marine show, RVIA is getting a makeover and Airstream builds a nest. PAGE 168 BUSINESS:

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