English Case Studies

Case Study Leeds City Council

Cornerstone HR Software Case Studies

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About Leeds City Council Leeds City Council is the second largest City Council in the UK. It is responsible for providing all statutory local authority services in Leeds, except those it provides in conjunction with other West Yorkshire Authorities. Business challenges and objectives In 2012, backed by a new CEO, the Leeds team embarked on a programme of change to become a more enterprising and efficient organisation. It developed a set of priorities for action, one of which was concerned with improving all aspects of performance and learning. The council makes a significant investment in developing its workforce and was keen to map the skills, knowledge and any gaps in the workforce. However, this was no easy task because of the size of LCC. The team needed the system and the skills to be in place within the year to match the appraisal timeframe and meet the new CEO's demand for a "quality appraisal for everyone." Graham Sephton, Senior HR Business Partner, and project manager for the system implementation commented, "We had large scale changes we wanted to introduce, which included appraisals and learning. An important part of our strategy was to find a system that would, first and foremost, give staff and managers a high quality self-service experience. Improving access and visibility of management information and cutting administration through automation was also key." Leeds City Council boosts engagement and staff performance with learning and performance management system Cornerstone Performance Cornerstone Learning Vertical Local Government Region UK Live Since January 2012 # of Employees 28,000 Business Impacts • Provided detailed HR metrics, giving greater insight into ROI of L&D investment • Increased number of appraisals completed from 65% to 98% • Consolidated over 50 performance management approaches into one • Helped to embed new values and behaviours through easy access to bespoke courses • Generated a clear picture of employee and team performance levels for the first time • 'Future-proofed' L&D management, giving consolidated e-learning, succession planning and performance management systems

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