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CG CAHPS 3.0 Guide

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Guide to: CG CAHPS Clinician and Group Survey his guide provides answers to direct your path to a great outcome for your organization related to the Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS®) Survey. Overview CG CAHPS Survey The CAHPS Clinician and Group Survey was originally developed in 2006 by the HHS Agency for Healthcare Research and Quality (AHRQ) with support from the CAHPS Survey Consortium. The survey was endorsed by the National Quality Forum in 2007. The primary purpose of the survey has been to measure the experience and satisfaction of adults and children with primary or specialty care received at the physician/provider, practice or group level. Survey results are commonly used and integrated into pay-for- performance initiatives, quality reporting or improvement programs. Authorities such as CMS and certain states look to the CG CAHPS Surveys to provide consumers with standardized, meaningful and reliable information they can use to choose physicians and other health care providers, physician practices, or medical groups. In its continued efforts to ensure the value and effectiveness of the CG CAHPS Survey tools, AHRQ updated the CG CAHPS Adult and Child 2.0 version of the survey in 2015. Are there different versions of the CG CAHPS Survey? There are four standardized versions of the CG CAHPS Survey. AHRQ released the CG CAHPS 3.0 Adult Version and Child Version of the survey in July 2015. One of the more significant changes made with the release of the 3.0 is in the measurement or reference period. The patient is now asked to respond or rate their experience based on the "last 6 months" as opposed to the "last 12 months." (See Appendix A for more information about changes made to the survey.) The Adult and Child 3.0 versions of the surveys use a consistent set of core items thus ensuring standardization and comparability across survey users. The core items are applicable across various kinds of medical practices, including primary care and specialty care, and across a variety of patient populations. Core items in the CG-CAHPS Survey 3.0 are used to develop the following patient experience measures: • Getting Timely Appointments, Care, and Information • How Well Providers Communicate with Patients • Providers' Use of Information to Coordinate Patient Care • Helpful, Courteous, and Respectful Office Staff Each version of the survey includes screener questions confirming the patient was seen and length of the relationship with a specific provider named. Answer scales for care and service related question include Yes/No or a 4-point frequency scale (Always, Usually, Sometimes, Never). T According to the Agency for Healthcare Research and Quality (AHRQ), CG CAHPS Survey results can be used to: • Improve care provided by individual providers, sites of care, medical groups, or provider networks. • Equip consumers with information they can use to choose physicians and other health care providers, physician practices, or medical groups. • Pinpoint strengths and weaknesses in patients' experiences with medical groups, practice sites, and individual physicians. • Assess the effectiveness of interventions to improve patients' experiences in specific areas.

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