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CG CAHPS 3.0 Guide

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Appendix A Revised CG CAHPS Survey version 3.0 Adult Survey versus version 2.0 Adult Survey: • Use of a 6-month reference time period rather than a 12-month reference period. This change makes the survey consistent with the implementation of the CG-CAHPS Survey by multiple stakeholders, including CMS's ACO CAHPS Survey and the CAHPS Survey for the Physician Quality Reporting System (PQRS). • Modified composite measure for "Access." The revised three-item composite measure reflects multiple aspects of access that are important to patients and stakeholders. • Modified composite measure for "Communication." The revised four-item composite measure is consistent with the communication measure in the CAHPS Health Plan Survey. • New composite measure for "Care Coordination." The new three-item composite measure is comprised of two existing core items and one new item based on an existing CG-CAHPS supplemental item. • Reduced length. These changes reduce the length of the core Adult Survey from 34 items to 31 items.

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