Checklists & Guides

CG CAHPS 3.0 Guide

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Page 9 of 11

Appendix B List of CG CAHPS Supplemental Item Sets developed by AHRQ include the following: 1. Cultural Competence Item Set 2. Health Information Technology (Health IT) Item Set 3. Item Set for Addressing Health Literacy 4. Patient-Centered Medical Home (PCMH) Item Set (Updated as of July 2015) Topics covered within the above item sets include: • Access to Care • After Hours Care • Being Informed About Appointments • Chronic Conditions • Provider Communications • Alternative Medicine • Cost of Care • Cultural Competence • Health Improvement • Health Information Technology • Health Literacy • Interpreters • Patient-Centered Medical Home (PCMH) • Provider Role • Recommending the Provider • Shared Decision-Making • Car Received from a Specialist

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