Sales and F&I

Dealertrack uniFI Infographic

Issue link: https://read.uberflip.com/i/1079562

Contents of this Issue

Navigation

Page 0 of 0

Enhancing the customer car buying experience with the latest technology C ustomer experience is key for dealership pro tability. Car buyers today have more information at their ngertips – and they expect a purchasing experience that ows seamlessly from online to in-store. Deal- erships need to adapt to new technology if they are to keep up with increasing consumer demands. It's a Digital Revolution Loss of sales revenue Reduced customer satisfaction Less repeat business F&I processes result in a drop of 18% in CSI score said fi nancing & paperwork took longer than expected. Source: 2018 Cox Automotive Research Today's Car Buying Process Today's Dealership Challenges 85% 6+ 3+ 64% 30 83% are more likely to buy from a dealer that allows them to start or complete most of their vehicle purchase online. Source: Cox Automotive Future of Digital Retail Study (November 2017) is the average number used by a dealership to run its retail operations. Source: 2018 Cox Automotive Research the average time a customer spends at the dealership buying a car. Source: 2018 Cox Automotive Car Buyer Journey Today's car buyers are used to shopping online with just a few clicks – and they expect a similar experience when they purchase an automobile in a dealership. is the average time saved by completing steps of a deal online. Source: 2018 Cox Automotive Car Buyer Journey want to start the buying process online. Source: Cox Automotive Future of Digital Retail Study (November 2017) of customers software systems hours of car buyers of customers minutes S T R U C T U R E F I N A N C E A D V E R T O R I A L Today's Car Buying Process Today's car buyers are used to shopping online with just a few clicks – and they expect a similar experience when they purchase an automobile Emerging technology will help dealerships maintain e ciency and pro tability while keeping up with shifts in consumer expectations and behaviors. It's important dealerships focus on optimizing customer experience when choosing and implementing technology. Technology solutions should give dealerships the tools to: • Bridge the gap between online searching and in-store purchasing with full transparency about what they will be getting, at what price. • Give customers the option to interact with the dealership online to learn about inventory, trade-in values, payments, and nancing terms. • Empower F&I sales managers to serve as trusted advisors for customers. Dealertrack uniFI™ is a single platform that seamlessly connects the entire deal process with open integration to all dealership providers in one seamless fl ow. Dealertrack uniFI helps dealers start, structure, nance, and transact a deal all in one integrated platform to help streamline the customer buying experience. It improves e ciency within the work ow with integrations to eliminate double data entry, improve accuracy, and create a paperless experience for every customer and every deal (allowing them to shop the way they want to). With streamlined dealer work ows, you'll signi cantly reduce customer wait times, which means more time for more customers – and bigger pro ts. The industry's fi rst end-to-end F&I platform The Better Car Buying Experience - Dealertrack uniFI START STRUCTURE FINANCE TRANSACT 1 2 3 4 Seamlessly connect online and instore One centralized view for all customer deal information Streamline number of software systems to complete the sale A single system from leads to contracting Integrated functionality to reduce data re-entry Easy calculations with taxes and fees Increase profi ts with integrated aftermarket products Access to more connected fi nance sources Reduced contract errors for faster funding Faster Payoff and Title Release Process Fully electronic funding package with aftermarket contracts and stips INCREASED CSI SCORES CAR BUYING STAGES WORKFLOW EFFICIENCIES Customers can shop their way – on any device, anywhere, in the showroom. How do these challenges impact your Dealership? Source: Cox Automotive Emotional Connection Study 2018

Articles in this issue

Links on this page

view archives of Sales and F&I - Dealertrack uniFI Infographic