Xerox - Case Study

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Xerox Finds Precision and Profit with Workforce Predictive Analytics Xerox provides global Business Process Outsourcing, Information Technology, Managed Print Services and Document Management through a workforce of nearly 50,000 workers. The company turned to Cornerstone Selection to transform its approach to managing its workforce. A pilot program reduced premature attrition among 2,000 customer service team members. Xerox's half year trial with Cornerstone Selection cut attrition by a fifth, and captured the attention of the company and the media. Reducing attrition this dramatically has a substantial impact on profitability. Training alone costs Xerox $5,000 per employee. Due to the success of the pilot, Xerox expanded the program across a population of 20,000 call center and other back office positions and has continued to see significant improvements in retention and performance. By assessing applicants from Xerox and other large employers before they are hired and then tracking job performance, Cornerstone Selection uncovered characteristics and behaviors correlated with longer worker tenure and greater profitability. Industry Manufacturing Region Global # of Employees 50,000 Business Impact Cost savings, reduced attrition CORNERSTONE RECRUITING

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