Customer Case Studies

Ruby Receptionists

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www.sageintacct.com 300 Park Ave #1400 San Jose, CA 95110 877-437-7765 Copyright ©2019, Sage Intacct, Inc. All rights reserved. Sage Intacct is a registered trademark of Sage Intacct, Inc. A n s w e r i n g t h e n e e d f o r B e t t e r r e p o r t i n g A n d C o n t r o l s Automation in Sage Intacct has introduced new efficiencies in accounting. For example, monthly close time has been reduced from about 20 days to 10, while another two days of manual work for credit card expense reconciliations has been eliminated. Year-end auditing processes are much smoother, with significantly less prep time for the accounting team. Moreover, the business has new confidence in the integrity of its processes and financial data. "Sage Intacct provides us with peace of mind and security in knowing that we have proper controls and approval processes in place," Heavener said. Results New Insights for Be er, Faster Decision-Making By gaining new efficiencies, Ruby's accounting professionals have more time to devote to deeper financial analyses and partnering with executives and departmental managers. For example, Heavener's team is now producing department budget-to-actual reports that weren't possible with QuickBooks. "That's really given managers visibility into spending by department, location, and other categories that we didn't have before," Heavener said. "That's been very powerful in controlling costs and keeping people on budget — it's been a significant business impact for sure." With the new insights, Ruby has seen a gain of five percentage points in earnings before interest, tax, depreciation, and amortization (EBITDA). In addition, the departmental managers at Ruby Receptionists have new self-service reporting capabilities for more visibility into real-time data. "They have read-only access through Sage Intacct to run their own reports, so I'm not the bo leneck gate-keeper of all of the data," Heavener said. "Sage Intacct lets us really enable people to evaluate and make decisions faster with real information, rather than just guessing. Our executive team is traveling more as they're looking for growth opportunities, so the ability to have data at their fingertips from anywhere really helps them make decisions on the go, or at board meetings." Moving forward, Ruby Receptionists is looking to build on its successes with Sage Intacct by integrating the solution with its Salesforce CRM system and a new billing application, which is replacing a homegrown system. That will pave the way for additional gains in revenue management and cash flow. Sage Intacct also positions Ruby to readily add a third receptionist center, in the pipeline for 2019, and to seamlessly integrate and manage an acquired company without an inordinate amount of manual work. "Sage Intacct is really se ing us up to grow and add additional entities with ease," Heavener said. We now have monthly budget-to-actuals for each department, which empowers the team with new visibility and allows us to be er manage EBITDA. Alison Heavener, Controller, Ruby Receptionists

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