1 Customer Support Services
D a t a s h e e t
Customer Support
Services
Four Levels of Support
Sage Intacct offers support at four levels, enables customers to interact with their
peers, and provides access to a wealth of information through the Sage Intacct
Community.
Sage Intacct Customer Support Services
Connect with Support: Phone Number (877) 704-3700 or Sage Intacct Community:
hps://community.intacct.com
Support Access And Availability
Support Level Essential Bronze Silver Gold
Office Hours
6:00am - 6:00pm
M-F PST
6:00am - 6:00pm
M-F PST
4:00am - 7:00pm
M-F PST
24x5
Aer-Hours
Support
P1 cases only P1 cases only P1 cases only All cases
Phone Availability 6:00am - 6:00pm
M-F PST
*Support available aer
case is logged
6:00am - 6:00pm
M-F PST
4:00am - 7:00pm
M-F PST
24x5
Case Submission Online Online or phone Online or phone Online or phone
Sage Intacct
Community
24x7x365 24x7x365 24x7x365 24x7x365
