Amazon Web Services – Using AWS In GxP Systems January 2016
Page 34 of 34
6.3 Shared Responsibilities in AWS Agreements
This table is meant as a helpful summary of responsibilities found in AWS standard
agreements and is not authoritative. The responsibilities outline in this section are for
the individual AWS Products only and do not include the SLA responsibilities between
AWS customers and their end users.
Topic Responsibilities Customer AWS
Contacts Maintain valid e-mail address associated with
AWS account
(customer agreement 1.2)
x
Changes Notify customers of material change or
discontinuation of AWS Product
(customer agreement 2.1)
x
Changes Support previous versions of AWS Product APIs
for 12 months
(customer agreement 2.2)
x
Changes Perform security updates as needed to ensure
confidentiality, integrity and availability of AWS
products
https://aws.amazon.com/security/security-
bulletins/
x
Content Development, contents, operation, maintenance
and use of Content (i.e. GxP records and
applications)
(customer agreement 4.1)
X
Content Security, protection, and backup of your content
(customer agreement 4.2)
x
Support Provide support of GxP system end users
(customer agreement 4.2)
x
Support Basic support to customer
(https://aws.amazon.com/premiumsupport/)
x
Privacy Control of geographic regions where data resides
x
