EBOOK: HEALTHCARE AND LIFE SCIENCES 13
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North Memorial Health is a health care system based in Minnesota whose
locations include a Level 1 Trauma Care hospital. The hospital's laboratory
performs more than 1.6 million tests annually across multiple subject areas,
including molecular and cytology screenings. North Memorial's leaders,
accustomed to an abundance of data, knew that in order to eliminate waste while
providing the highest level of patient care, they needed to find more efficient
ways to unify and easily access information in order to drive informed decisions.
North Memorial selected hc1 with the goals of replacing data silos with real-
time business intelligence and a framework for staff to immediately drive change
based on findings and trends. North Memorial used hc1 to consolidate all patient,
provider, clinical, and business data in one place, and to identify opportunities for
improvement in protocols for ordering lab tests.
Using real-time insight gleaned from hc1, today North Memorial is able to
ensure they are delivering the right tests to the right patients at the right time.
They can instantly assess overall utilization and test reimbursement patterns
and benchmarks via up-to-the moment dashboards. By using hc1 as a central
place for North Memorial staff to interact, feedback can be delivered instantly to
physicians regarding test-ordering practices, resulting in efficiencies that improve
patient care and save money.
Using hc1, our team
has ultimately achieved
stronger retention
and increased growth
by creating a more
transparent culture.
hc1.com case study: North
Memorial Health
Michele Koester
Core Lab Operations Supervisor
North Memorial Health
