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MasterControl Helps UCSF Medical Center Improve Quality in Over 50 Departments

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2 Case Study MasterControl Helps UCSF Medical Center Improve Quality in Over 50 Departments MasterControl Helps UCSF Medical Center Improve Quality in Over 50 Departments San Francisco has long been considered one of the most beautiful and innovative cities in the United States. Home of the Golden Gate Bridge, cable cars and Fisherman's Wharf, and a haven for many of the country's most talented artists, San Francisco also houses the University of California, San Francisco (UCSF). The university, in turn, is home to the UCSF Medical Center which consists of more than 100 departments dedicated to research and practice in areas such as microbiology, hematology, molecular diagnostics, laboratory information systems, immunology and more. The center is also home to various hospitals, is the foundation for many partnerships with neighborhood physicians and, according to U.S. News & World Report, is nationally ranked in 15 adult and 10 youth specialties. 1 Meet the Experts Behind the Scenes Among the thousands of professionals currently employed at the UCSF Medical Center you'll find Joanne Foster, clinical laboratory administrator, programmer analyst and system administrator of the MasterControl Enterprise Quality Management System (EQMS). In addition to her regular duties, Foster has also managed various projects across more than 20 UCSF departments, including outpatient phlebotomy, the bone marrow transplant laboratory, chemistry and cytogenetics. When asked what she most enjoys about her job, Foster said she loves helping people work smarter and more efficiently and that one of her favorite duties is leading regular staff trainings. Necessary Compliance Each of the medical center's departments is regulated by at least one professional or governmental body. For example, the entire center is regulated by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and the bone marrow transplant laboratory and transplant nursing units are required to meet standards set by the Foundation for the Accreditation of Cellular Therapy (FACT). In addition, the UCSF blood bank must adhere to the regulations established by

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