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MasterControl Hosted™

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Data Sheet 2 MasterControl Hosted™ 99.95% System Availability • With the exception of scheduled systems maintenance periods, MasterControl commits to maintaining a minimum system availability of 99.95% during primary hours of operation. Reduced Overhead and IT Headaches • We host the application and handle the IT administration for you, so there's no need to invest in expensive infrastructure or incur the on-going expense of employing and training a large internal IT staff. • Software installation, configuration, and connectivity policies and procedures are provided by MasterControl experts who understand your compliance concerns. • Free application upgrades and system patches are provided, but, unlike a true SaaS solution, you are not forced to endure automatic updates—a validation nightmare for regulated companies. However, when you are ready to upgrade, validation assistance is available, if needed, for an additional fee. • MasterControl monitors hardware and software environments for performance, connectivity, and uptime; this frees up valuable internal IT resources. • Network backups are conducted on a daily incremental basis, and data is replicated to a secure off-site location. Fast, Easy Implementation and Scalability • MasterControl Hosted's scalable infrastructure makes it easy to add more users and/or increase storage as your business needs grow and/or change. • Since the solution is delivered over the Internet, deployment is fast and easy. You'll be able to start using the system, and improving your compliance efforts, almost immediately. Reliable Infrastructure • For Internet access, our hosting facility uses at least two diverse upstream bandwidth paths through multiple Tier 1 providers. The network is fully meshed for maximum uptime. Diverse providers are also utilized for redundancy to ensure uninterrupted traffic flow even if one route fails. The network, backed by service and performance level agreements, can handle traffic spikes for specific bandwidth and burstable capabilities.

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