Product Information

MasterControl Supplier Corrective Action (SCAR)™

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Data Sheet 1 Data Sheet MasterControl Supplier Corrective Action Request (SCAR)™ In today's dynamic business environment, outsourcing aspects of a business is becoming common practice. However, ensuring that vendors maintain an acceptable level of quality and regulatory compliance can be a daunting task — and in the view of regulatory agencies, it is your responsibility to maintain and qualify partners. How Can MasterControl Software Solutions Help You? By offering a range of software solutions focused on managing supply chain quality, MasterControl allows companies to broaden supply chain integration beyond purchasing so they can achieve comprehensive vendor quality management. The Supplier Corrective Action Request (SCAR) solution allows organizations to extend the core of a continuous quality improvement system — corrective and preventive actions (CAPA) — to suppliers and other vendor partners. SCAR Challenges MasterControl Solutions Communication Tracking Difficulties: Managing suppliers requires an enormous amount of communication. If this communication remains unstructured, in email and phone conversations, it will be difficult to make systematic assessments about each supplier. Vendor-Focused Quality Events: MasterControl creates permanent records around quality events, such as a SCAR and supplier deviations. Not only does this ensure that an issue is handled to completion, it also creates a record of activity for each supplier. Issue Resolution Across Companies: Driving a corrective action to completion, in a cross-functional environment, within a single company is difficult enough. Doing the same between two companies multiplies the difficulties and may lead to ineffective outcomes. Establishing Repeatable Processes: MasterControl's SCAR solution includes a configurable workflow that puts your procedures into action. It guides users towards the necessary decision points, ensures appropriate personnel are involved, involves your vendor directly in the internal process and, ultimately, ensures the process and its results are repeatable and measurable. Challenges and Solutions

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