Doing Business With Bretford

Bretford RMA Guidelines 2020

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Bretford RMA Guidelines – 04.01.20 Bretford 2020 RMA Guidelines 04.01.20 Warranty Related - Defective product • Provide Bretford with the following: contact name, phone # and email address, preferably for the enduser where the product is located. Bretford will handle at N/C to provide replacement or repair. If a credit is required, Bretfod will engage the appropriate distributor. • Provide product Serial Number (S/N) – this is printed on a sticker located on the product, along with the date of manufacture. It is also located on the shipping carton label with the product model SKU#. Damage Related Return Request • Timeframe: DROP SHIP direct from Bretford: RMA must be requested within 30 days from date of shipment. SHIP FROM DISTRIBUTION STOCK: RMA must be requested within 60 days from date of shpment from distributor. Required Info - ALL information is required • Product S/N – this is printed on a sticker located on the product, along with the date of manufacture. It is also located on the shipping carton label with the product model SKU#. • Photos of damage to product. • Photos of carton showing damage and shipping label with S/N and Order number. • If there is obvious carton damage, this should be noted on the receiving paperwork. Product with obvious carton damage can be refused and the carrier will advise the shipper, either the distributor or Bretford. Either of these actions are best practices so a freight claim may be filed. Obvious damage without notation on the receiveing paperwork will be denied an RMA. • Concealed Damage Return Request: Provide S/N of unit, photos of product damage and photos of the overall packaging indicating model and order number. • Indicate if request is for credit or replacement. If only a credit is requested, we may ask customer to dispose of the unit or arrange to have it picked up. • If requesting Bretford to provide a replacement, provide the EU contact name/email/phone #. We can work directly with the customer to replace and pick up at N/C. No RMA will be issued. Customer Order Error/Customer No Longer Wants Product/Open Box Return • Provide Product S/N – this is printed on a sticker located on the product, along with the date of manufacture. It is also located on the shipping carton label with the SKU# and order number. • Product must be in sealed/original carton, in resalable condition. An RMA will be issued less a 25% restocking fee and customer must pay return freight to Bretford in Franklin Park IL 60131. • Custom product (modified product or custom paint finishes/logos) is not returnable. • Product is returnable up to 60 days after date of shipment from Bretford (direct ship) or the distributor (based on order ship date). • Damaged returned freight will be refused by Bretford, customer can file a freight claim.

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