Case Studies / Best Practices

Case Study - JCMC Technology and Workflow Improvements Lower Costs, Increase Revenue, Improve Patient Service

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1 Executive Summary Formed in 2010 by a widely respected private equity firm, Atlantic Medical Management (AAM) concentrates on finding ways to overcome the barriers posed by value-based payment models in order to help independent practices stay independent, improve patient care, and earn appropriate financial rewards for physicians and owners. It focuses on improving quality, enhancing revenues and reducing system costs. Several years ago AMM identified Jacksonville Children's and Multi-Specialty Clinic (JCMC) as a unique physician practice. In order to fulfill its mission to "serve our patients, support our providers, empower our people and value our payers," AMM partnered with JCMC to enjoy the synergy of both organizations' strengths. JCMC's journey to becoming a model physician group began with a familiar challenge: In today's fast-changing regulatory and payment environment, mid-sized and even many large independent physician groups struggle to simultaneously reduce costs and increase revenue, without sacrificing quality and patient experience. The 40-provider group had grown steadily for three decades, serving a high proportion of Medicare and Medicaid patients across seven rural counties, as well as the military families of Camp Lejeune and New River Air Station. But the accelerating shift to value-based care—especially pronounced in Medicare and Medicaid— threatened JCMC's future. The group's leaders knew they would have to rethink their strategy to transition and continue to grow under value-based care. Their solution: leveraging technology and process transformation to improve the revenue cycle without sacrificing high-quality clinical care or patient satisfaction. Several years in the making, the new approach has made JCMC a model of innovation and high performance among North Carolina physician groups. JCMC Technology and Workflow Improvements Lower Overall Costs and Increase Revenue While Improving Patient Service CASE STUDY Founded in 1976 43 providers 11 clinics across 3 counties Based in Jacksonville, NC Primary care and specialty services for children and adults

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