Case Studies

bwin Interactive Entertainment Improves Product Quality & Customer Experience

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CASE STUDY BWIN INTERACTIVE ENTERTAINMENT IMPROVES PRODUCT QUALITY AND CUSTOMER EXPERIENCES CHALLENGES Bwin is the world's leading publicly listed online gaming company. As a leading entertainment organization, it's imperative that bwin's product quality and customer experience be exemplary. Product innovation is bwin's driver for market leadership, therefore the company created a "Tools Team" that is responsible for researching, comparing and recommending tools that support the application development lifecycle. The team consults with in-house developers in all bwin locations to understand the requirement for tools. They also assist with application configuration, subsequent tool requests, improvement initiatives and tool integration; all to increase delivery potential and secure continued IT efficiency. SOLUTION To make sure they identified the best tool for their organization, bwin explored not only industry leading Agile Management solutions, but also freeware and all-in-one project portfolio management and workflow solutions. VersionOne proved to be the best end-to- end Agile Management platform with strong integration to multiple development tools and an open platform for integrating future tools. VersionOne's built-in team collaboration capabilities supported bwin's culture, making for an even better fit. An additional benefit of VersionOne was the single repository of project information supporting centralized data management. "The team's commitment to understand and support our modified Scrum process and their level of dedication to our success was a key reason why we chose VersionOne," said Koinig. "VersionOne uses Scrum and iterative development methods themselves, so they understand the needs and challenges of development teams practicing agile." 12X IMPROVEMENT IN FEATURE DELIVERY PREDICTABILITY 6X IMPROVEMENT IN RELEASE PREDICTABILITY TRANSPARENCY OF ALL FEATURE REQUESTS (STORIES AND DEFECTS) AND DELIVERABLES WITHIN ONE TOOL PRIORITIZED BACKLOG AND SYNCHRONIZED WORK EFFORTS ACROSS MULTIPLE TEAMS AND LOCATIONS HIGHLIGHTS

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