Case Studies

Federal Home Loan Bank of Atlanta Accelerates Product Delivery

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CASE STUDY FEDERAL HOME LOAN BANK OF ATLANTA ACCELERATES PRODUCT DELIVERY CHALLENGES One of 12 regional banks in the Federal Home Loan Bank System, FHLBank Atlanta serves members in Alabama, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and the District of Columbia. It is headquartered in Atlanta, GA and has nearly 400 employees. The IT organization is responsible for software delivery, infrastructure, operations, support, project management, and risk management for all technical aspects of the business. Software delivery teams are responsible for developing and supporting a wide range of service and business enabling applications, with the primary customer being internal business units. The IT group includes 85 people, all of whom are based in Atlanta. Before starting down the path to Agile, FHLBank Atlanta was struggling with software quality and delayed releases. Greg King, Assistant Director of ITSD, attributes these challenges to a waterfall approach. "Our software delivery teams would go for months and months without releasing anything and when they did it often was not what our customers were looking for," recalls King. "Testing was left until late in the process and there were many errors to fix. We constantly uncovered new issues throughout QA, user acceptance testing (UAT) and, unfortunately, even in production." Scope creep was also a challenge, resulting in project delays that could push projects six to eight months behind schedule. "We would try to accommodate changes during all stages of the project, and discover late in the process that we were behind schedule," continues King. "I don't think we, or our customers, fully understood the impact of the requested changes. Trying to accommodate those IMPROVED COLLABORATION BETWEEN SOFTWARE DELIVERY AND BUSINESS UNITS ON TIME AND WITHIN BUDGET PROJECT DELIVERY HIGHLIGHTS 92% REDUCTION IN THE NUMBER OF OPEN PRODUCTION DEFECT TICKETS REAL-TIME VISIBILITY INTO PROJECT STATUS FOR ALL STAKEHOLDERS AND TEAM MEMBERS

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