Case Studies

Tideworks technology scales agile and streamlines development process

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CASE STUDY TIDEWORKS TECHNOLOGY SCALES AGILE AND STREAMLINES DEVELOPMENT PROCESS CHALLENGES Tideworks Technology®, Inc., is a leading provider of full-service terminal management and planning software solutions, catering to marine and rail terminals tracking container cargo. When Vice President of Products, Thomas Rucker, joined Tideworks Technology in 1999, he immediately noticed several business challenges stemming from the company's development process – specifically, numerous standalone tools were being used to manage product development. Not only were these tools not integrated, the various groups were working in silos; there was no visibility into project status. "Because of the disparate view of development activity, no one had a clear picture of where the organization was headed," said Rucker. "We were moving into a new industry and starting to develop at a much faster pace. Growth is great, but without the right tools to help us scale and a streamlined development process, we had a recipe for disaster," added Rucker. Rucker stopped and asked his team: How do we become more efficient? How do we do more with less? How do we solve the business problems that are holding us back? With 170 people involved in software development in the U.S., Panama, Mexico, the Netherlands, Singapore and the U.K., and without a standard method for planning and tracking projects across geographically dispersed offices, executing on priorities was a complicated endeavor. Teams were focused on everything from ongoing maintenance to new revenue-generating projects. They were using an array of disconnected tracking tools, resulting in inconsistencies, overlap, unneeded expenses and zero visibility. STREAMLINED DEVELOPMENT PROCESS SCALING WITHOUT PRODUCTIVITY LOSS HIGHLIGHTS IMPROVED PRODUCT MANAGEMENT VISIBILITY COHESIVE TEAM COLLABORATION REDUCED TIME TO DELIVERY

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