Case Studies

Deutsche Post DHL Achieves Enterprise Agility through DevOps

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CASE STUDY DEUTSCHE POST DHL – ENTERPRISE AGILITY THROUGH DEVOPS CHALLENGES At Deutsche Post, rapid growth paired with a strong push into online services accelerated the business demand for new software applications. Currently, there are more than 300 active, concurrent software projects in development and maintenance going on in the MAIL division, most of them critical to the core business. Projects range from ERP integration projects like SAP, to online customer portals and innovative electronic service offerings built to generate new revenue streams. Reflective of the diversity of applications being built and maintained, also software development and delivery cycle times vary widely, from two days to six months per release. The division is also rapidly moving to a mix of private and virtual client clouds, with 65% of IT infrastructure in production and 80% in test and development being virtualized already on VMware and CITRIX technology. More than 2,000 project members are working on those projects across cross functional teams, spanning geographical and organizational boundaries. Project members are based mostly in Germany, but also work from other locations such as maintenance teams from Brazil, Russia or India. Trusted suppliers and general contractors also have been critical for Deutsche Post to maintain its fast growth. Professionals from over 100 distinct service providers provide essential services including development and testing, maintenance and IT operations services. CHALLENGES • No comprehensive visibility across development and delivery processes, making it hard to compare, optimize and govern • Inefficiencies and quality issues, due to pockets of manual, error prone hand-offs among teams inside of Deutsche Post as well as across hundreds of distributed partner companies • Technical debt, as sometimes production problems (stemming from poor code) realized too late • Risk for cost and delays in time to market, due to lack of lack of business agility with disconnected business owners, development teams and users • Lock-in to third party software partners with high switching cost, due to lack of visibility into source code and related assets like documentation liability, and decreased time to market

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