Case Studies

Case Study - AAA Western and Central New York

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1-855-739-3227 | " AAA WCNY Enables Hundreds of Employees to Work f rom Home During Coronavirus Pandemic with the Help of Navisite CASE STUDY AAA Western and Central New York Pandemic Leads to State WFH Mandate Founded in 1900, AAA Western and Central New York (WCNY) is upstate New York's largest member services association, providing more than 880,000 members with travel, insurance, financial and automotive- related services. The organization also continues to be a leading advocate for the safety and security of all travelers. In March 2020, as the coronavirus pandemic swept across the U.S., the State of New York implemented a work-f rom-home (WFH) mandate that forced AAA WCNY to find a way to migrate its entire workforce to WFH within days. Insurance agents, dispatchers, travel agents, administration and other staff, who were geographically dispersed across 11 different locations throughout the region, all needed remote access to company networks, so they could do their jobs the same way they did while in the office. To expedite the process and ensure a smooth transition, AAA WCNY opted to have employees take their desktop computers home to use for remote work. But the organization still needed to find a way to provide them with secure remote access to corporate resources. Scalable solution to meet current and future demand Virtual desktop infrastructure deployed in days Proven model to support new working reality "We had to quickly scale to support remote workers and challenged Navisite to meet an aggressive timeline. Within a week, their team was deploying virtual desktops to our employees with minimal impact, which was crucial to our success." Peter Balisteri VP of Information Technology AAA WCNY

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