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"
AAA WCNY Enables Hundreds of Employees to
Work f rom Home During Coronavirus Pandemic
with the Help of Navisite
CASE STUDY
AAA Western and
Central New York
Pandemic Leads to
State WFH Mandate
Founded in 1900, AAA Western and Central
New York (WCNY) is upstate New York's
largest member services association,
providing more than 880,000 members with
travel, insurance, financial and automotive-
related services. The organization also
continues to be a leading advocate for the
safety and security of all travelers.
In March 2020, as the coronavirus pandemic
swept across the U.S., the State of New York
implemented a work-f rom-home (WFH)
mandate that forced AAA WCNY to find a
way to migrate its entire workforce to WFH
within days. Insurance agents, dispatchers,
travel agents, administration and other staff,
who were geographically dispersed across 11
different locations throughout the region, all
needed remote access to company networks,
so they could do their jobs the same way
they did while in the office.
To expedite the process and ensure a
smooth transition, AAA WCNY opted to have
employees take their desktop computers
home to use for remote work. But the
organization still needed to find a way to
provide them with secure remote access to
corporate resources.
Scalable solution to
meet current and
future demand
Virtual desktop
infrastructure
deployed in days
Proven model
to support new
working reality
"We had to quickly
scale to support remote
workers and challenged
Navisite to meet an
aggressive timeline.
Within a week, their
team was deploying
virtual desktops to our
employees with minimal
impact, which was
crucial to our success."
Peter Balisteri
VP of Information Technology
AAA WCNY
