Market Intelligence Reports

September 10 Shifting Trends Report

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2 September 11, 2020 Proprietary September 10 th 60% of Workforce Remains Remote Globally Northern Europe: 53% Remote Southern Europe: 57% Remote Pacific: 55% Remote Asia: 64% Remote S Africa – 56% Canada: 67% Remote Russia: 45% Remote Central America: 42% Remote Current Remote Workforce Allocation Eastern Europe: 52% Remote South America: 38% Remote United States: 73% Remote * Estimated 40% Will Remain Remote in 2021 and Beyond IT, Finance, Accounting, Marketing, and Back- Office Administration lead the functional roles for current and future remote deployment Remote Deployment of Call Center Services is one of broadest but least consistent initiatives across industries Sources: Gartner's TalentNeuron and Talent Solutions Market Intelligence

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