Fact Sheets

Visibility for Protecting Performance and Availability of Hybrid Learning Applications

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l FACT SHEET l E N T E R P R I S E Visibility for Protecting Performance and Availability of Hybrid Learning Applications Both K-12 educational institutions and Universities have been developing and acquiring on-campus and on-line applications and related content for many years. This content can be accessed by large numbers of students using a variety of home-based and on-campus (BYOD) devices. Students and instructional staff now expect to move seamlessly from fully traditional classroom environments to distance learning (i.e., "flipped classroom") environments, and back. The networks and infrastructure used to support these educational tools require the same real-time performance visibility into the digital experience of the distributed instructors and students as was always available from in-person, on campus instruction. Building the data structures that support these new expectations means they must monitor: • Visibility into the performance of multiple applications used to present course material to ensure connectivity and responsiveness. • With wider distribution, the security of remote access that needs to be maintained and even enhanced. In recent years, we have all learned that conditions in educational institutions and society at large may change faster than ever before. Methods of delivering education will need to change in response. At the same time these distance learning systems have evolved in complexity – no longer consisting of a single application or Learning Management System (LMS), but now have become multi-platform systems providing on-line students a richer set of resources than ever before. Whether these services are offered from on– campus data centers, co-location facilities, or cloud implementations, a gap can develop, limiting IT's visibility between the edge of the infrastructure under institutional control and the remote user. This visibility gap can severely impact the NetOps and SecOps teams' ability to troubleshoot the network or the applications being employed. Issues such as poor audio or video quality, denial of VPN access, connections dropping, and applications freezing can arise. This can leave institutions vulnerable to performance crippling interruptions in individual courses or even entire remote learning platforms. In addition to the obvious mitigation costs, there is a longer-term economic impact whenever an educational institution's reputation is impacted. With the prevalence of social media, any downfall in the delivery of distance learning can immediately be amplified to a level that impacts how many remote students sign up for digitally delivered courses or even applications for admission. Our Approach NETSCOUT's innovative Smart Edge Monitoring (SEM) solution provides IT Managers real-time performance visibility into the digital experience of the distributed audience to maintain learning continuity, ensure application performance, optimize employee productivity, and protect classes. This solution provides robust, comprehensive visibility via NETSCOUT's patented Adaptive Service Intelligence ® (ASI) 'smart data' for integrated, smarter analytics from nGeniusONE ® Service Assurance solution. NETSCOUT ® smart visibility provides the ability to examine traffic in your data center, at the co-lo, in the cloud, and all the way to the remote student's device. The Smart Edge Monitoring solution extends service triage capabilities to cloud, SaaS/ UCaaS, and client edges, delivering proactive network, application, and student experience management.

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