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Total Economic Impact™ of Numerify IT Business Analytics

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Table Of Contents Executive Summary 1 Key Findings 1 TEI Framework And Methodology 4 The Numerify Customer Journey 5 Interviewed Organizations 5 Key Challenges 5 Solution Requirements 5 Key Results 6 Composite Organization 6 Analysis Of Benefits 7 Cost Savings From Reduced Volume Of Incident Tickets 7 Value Of Increased Productivity In Data Collection And Reporting 9 Reduced Vendor Spend 11 Flexibility 12 Analysis Of Costs 13 Numerify IT Business Analytics Solutions Cost 13 Internal Labor And Implementation Cost 14 Financial Summary 15 Numerify IT Business Analytics: Overview 16 Appendix A: Total Economic Impact 18 Appendix B: Supplemental Material 19 Appendix C: Endnotes 20 Project Director: Line Larrivaud Contributors: Sruti Pegatraju Reggie Lau ABOUT FORRESTER CONSULTING Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester's Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. For more information, visit forrester.com/consulting. © 2019, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For additional information, go to forrester.com.

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