Case Studies

Improving Financial Technology Operations With NETSCOUT

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This European bank is widely acknowledged as a global leader, overseeing a vast regional financial services network operating across the continent. Their financial products include savings and retirement, retail banking, asset management, and insurance offerings. In response to customer requests for expanded remote banking transaction and customer service options, the information technology (IT) team escalated rollouts of digital financial applications and e-signature programs that helped attract nearly 500,000 new clients since start-of-year operations. The bank's IT team years ago standardized their service assurance strategy on NETSCOUT's nGeniusONE platform and InfiniStreamNG (ISNG) appliances, also using nGenius NetFlow Collector technology for visibility into remote locations to supplement the smart data baseline used by nGeniusONE's performance analytics. The Challenge The bank had recently decided on an ambitious Strategic Plan for 2020-2022. The leadership team had commenced associated business technology review activities and soon determined organizational efficiencies would be better realized by merging two different organizational IT teams. While the bank's IT leadership team had historically relied on NETSCOUT technology, the merged IT organization instead had multi-vendor solutions with the following operational characteristics: • Data sources nearing end-of-support were reportedly experiencing issues with processing network traffic in a manner that supported consistent application performance monitoring. • The packet drops impacted the ability to accurately forward network packet data to downstream security monitoring tools, which affected the bank's cybersecurity posture. OVERVIEW The Challenge • Internal bank merger introduced data center & IT consolidation needs, enterprise visibility requirements • Expanded links to 40G, WAN monitoring gaps The Solution • nGeniusONE ® Service Assurance platform • NETSCOUT ® Certified InfiniStreamNG ® software appliances • nGenius ® Packet Flow Operating System software The Results • Standardized on single-vendor platform to improve visibility, reduce expenses • Confidently advanced service assurance rollout and strategic IT planning initiatives Improving Financial Technology Operations With NETSCOUT European Bank Consolidates IT Tools and Enhances Data Center, Network, and Applications Visibility

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