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Hospital Adds New Visibility to Assure Cerner EMR & VoIP

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E N T E R P R I S E l CASE STUDY l Customer Profile This hospital system has been providing healthcare services to its Western U.S. community for more than a century. They are a technologically advanced, award-wining hospital, earning high marks from the likes of U.S. News and World Report for their cancer treatment, vascular specialty, family medicine, and trama center. They depend on their 3,300 employees and 600 active physicians to support their 400 bed hospital, outpatient surgery center and rehabilitation services center. Like most healthcare organizations today, their digital services are critical in assuring the patient-care experience. Degradations impacting patient treatment, diagnostic tests, scheduling, prescription services, or campus-wide communications need to be avoided or resolved swiftly. The Challenge This hospital lacked basic visibility into the performance of their critical healthcare and business applications, which made service assurance the number one challenge for their information technology (IT) staff. The healthcare used Cerner for its electronic medical records (EMR) application, and its availability was crucial. Patient history, known conditions, existing prescriptions, and insurance coverage were all necessary to assist in prompt, safe, and secure patient treatment. Disruptions were simply unacceptable. The second critical service for this IT team was voice over IP (VoIP) communications, which were essential in care diagnosis and treatment instructions, as well as speaking with patients. Here again, both availability and performance were necessary to avoid poor quality conversations and/or connection delays or dropped calls. Disruptions and degradations could delay patient treatment. The IT team was focused on ensuring whatever performance management solution they selected would support both their Cerner EMR and their VoIP service, among other healthcare and business applications. OVERVIEW The Challenge • Lacked visibility into performance of healthcare and business apps • Needed a single solution for both Cerner EMR and VoIP services, along with other applications The Solution • nGeniusONE ® Service Assurance platform • InfiniStreamNG ® software appliances • Certified nGenius ® 5010 Packet Flow Switches The Results • Assures quality performance and availability of both VoIP and Cerner EMR • Reduced expenses with cost-effective, software based solution and fewer vendors to manage Hospital Adds New Visibility to Assure Cerner EMR & VoIP With NETSCOUT nGeniusONE and nGenius Packet Flow Switches

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