Case Studies

European Insurer Streamlines Agent, User Experience With NETSCOUT

NETSCOUT Case Studies

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E N T E R P R I S E l CASE STUDY l Customer Profile This leading Insurance company maintains business operations across Europe and is expanding into new markets in the Americas and Asia Pacific. The company's success is linked both to this wide geographic coverage and its role as a leading insurance provider in several European countries. As part of this multinational presence, the company has built a network of hundreds of companies and business partners, thousands of regional agency locations, and some 75,000 employees. In supporting this infrastructure, the company has established a number of in- country data centers operating in a primary & secondary configuration to balance network traffic and bring architectural solution redundancy. The company uses NETSCOUT solutions to provide visibility into, and real-time monitoring of, these business-critical environments. With a healthy financial bottom-line across the regional markets served, the company had the means to establish a number of emergency provisions to support their customers in response to COVID-19, including: • Establishing dedicated hotlines to support customer calls related to health, coverage, and financial issues • Launching a first-of-its kind Telemedicine center in one European country • Starting emergency funds in numerous countries to help establish pandemic hospitals and support employees, customers, business partners, and long-time healthcare providers OVERVIEW The Challenge • Oracle CRM issues hindering agent communications, insurance transactions • IT lacking data center visibility into Oracle environment performance The Solution • nGeniusONE ® Service Assurance platform • NETSCOUT ® InfiniStreamNG ® appliances • NETSCOUT Packet Flow Operating System™ software for Certified PFS 5100 The Results • Reliable agency communications and insurance processing assured in advance of COVID-19 demands • Software-based PFS and installed NETSCOUT platform used to resolve issue with low CapEx burden European Insurer Streamlines Agent, User Experience With NETSCOUT Enhancing Business Operations With Oracle CRM Performance Assurance

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